Privacy Policy

Miele, Inc., a Delaware corporation ("Miele" or "Us") is committed to safeguarding your privacy online. Please read this privacy policy to understand how your personal information will be treated as you make full use of this website and other websites owned or operated by Miele including, but not limited to, www.mielestore.com including www.mieleusa.com and www.mieleconcierge.com or any Miele website or webpage (including co-branded customer portals) used with Miele's permission by any Miele authorized dealer (collectively, the "Miele® WebStore"). This privacy policy is only applicable to the information we collect from the Miele® WebStore. This privacy policy may change from time to time, so please check back periodically.

WE PROVIDE THE MIELE® WEBSTORE FOR USE ONLY BY PERSONS LOCATED OR RESIDENT IN THE UNITED STATES OF AMERICA, ITS TERRITORIES AND POSSESSIONS (THE "U.S."). MIELE MAKES NO REPRESENTATIONS OR WARRANTIES THAT MATERIALS ON THIS WEBSITE ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS, AND ACCESSING THEM FROM TERRITORIES WHERE THEIR CONTENT IS ILLEGAL IS PROHIBITED. IF YOU ACCESS THE MIELE® WEBSTORE FROM OUTSIDE THE U.S., YOU DO SO AT YOUR OWN RISK AND MIELE DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY FOR COMPLIANCE WITH ANY NON-U.S. LAWS.



I. What This Privacy Policy Covers

This privacy policy covers our treatment of personally identifiable information that we collect when you are on the Miele® WebStore or in email, text and other electronic messages between you and the Miele® WebStore. This privacy policy does not apply to information collected by (i) us offline or through any other means, including any other website operated by Miele, any of its affiliates or any third party or (ii) any third party, including through any application or content.

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II. Information Collection and Use

We collect personally identifiable information when you send us requests for information through the Miele® WebStore. We may also collect such information from our affiliates and third parties. We collect information about the services that you use and how you use them, like when you watch a video, visit a website that uses our advertising services or view and interact with our ads and content. This information includes duration and quantity of page visits, downloads, specific product searches and needs and/or such information that a service such as Google Analytics would capture. See www.google.com/analytics. Personal data that you convey to us via the Miele® WebStore is collected, stored, used and processed by or on behalf of Miele.

We also automatically receive and record information on our server logs from your browser.

We use your information for five general purposes:

  1. To fulfill your requests for certain information and services;
  2. To provide our services to you;
  3. To contact you about our goods, services and related goods and/or services;
  4. To ensure the security of the Miele® WebStore; and
  5. To share your information with our affiliates' employees to help serve you better.

Miele may use information provided by you and recorded from your browser's cookies (see Section V, cookies) to contact you in the event that you abandon a "cart" during the checkout process at the Miele® WebStore. We may also use information provided by you in other ways which we typically describe to you when you provide such information or for any other purpose, if required by applicable law, upon further notice to you and/or with your consent.

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III. Information Sharing and Disclosure

We may disclose aggregated information (that is, information which does not contain personally identifiable data of any individual user) about our users without restriction.

We will send personally identifiable information about you to others only when:

  1. We have your consent to share the information;
  2. We need to share the information to provide a service you have requested (including fulfilling orders and/or providing customer service related to an order);
  3. We need to send the information to companies or people who work on behalf of Miele or any of its affiliates to provide a service to you (including fulfilling orders and/or providing customer service related to an order);
  4. We respond to subpoenas, court orders or other legal requirements;
  5. We find that your actions on the Miele® WebStore violate any applicable terms of use or usage guidelines;
  6. To protect the rights, property, or safety of Miele, our customers or others; and/or
  7. We need to share the information to ensure the security and accuracy of the Miele® WebStore; and/or
  8. An affiliate or third party wishes to have access to your information to provide you with goods or services which may be of interest to you.

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IV. Google Analytics

The Miele® WebStore uses Google Analytics, a web analysis service provided by Alphabet, Inc. ("Google"). Google Analytics uses so-called cookies, which are text files placed on your computer, to help the website analyze how users navigate the website. See Information Sharing and Disclosure. The information generated by the cookie about your use of the Miele® WebStore will be transmitted to and stored by Google on its servers. More information about the technology used by Google is available at www.google.com/analytics.

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V. Cookies

Cookies are small text files that a web site can send to a user's browser for storage on the hard drive. Cookies can make use of the web easier by saving status and preferences about a web site. Generally, websites use cookies to:

  1. Remind site owners who users are and to access user information in order to deliver a more personalized service, and
  2. Estimate audience size.

Each browser accessing such a site is given a unique cookie. Information collected by those cookies is sometimes called "click stream" or "click trail" and may also describe pages seen by the user and track user patterns, preferences and length of stay on a particular page.

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VI. IP Addresses

When a web browser requests a web page or e-mail from another computer on the Internet, it automatically gives that computer the address where it should send the information. This is called an Internet Protocol Address ("IP Address"). We collect IP Addresses through the Miele® WebStore. These IP Addresses may be used for various purposes, including, but not limited to:

  1. Diagnose service or technology problems that are associated with the IP Addresses;
  2. Estimate the number of users visiting the Miele® WebStore;
  3. Send the most appropriate marketing, advertising or services information; and/or
  4. Assist companies or persons who provide information in our service to track visits to their pages.

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VII. Links To Other Sites

We may provide links to external sites (provided by third parties) as a convenience to you. When you click on any such link, you shall leave the Miele® WebStore. We have not necessarily reviewed or approved the information on those other sites and shall not be responsible or liable for the accuracy or completeness of the content of those or any other sites or any products or services that may be offered through those or any other sites. Should you rely upon that content, or otherwise use it in any way, you do so at your own risk. The inclusion of any such link does not imply Miele's or any affiliate's endorsement of the owner or operator of the external site, the external site itself, or the products or services that the external site describes, promotes or sells. Neither Miele nor any of its affiliates are responsible for the privacy practices or the content of external sites. Our privacy policy does not apply to any external site. Miele and its affiliates shall not be responsible for any losses, damages or other liabilities incurred as a result of your use of any linked sites. For further details, click here.

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VIII. Security and Integrity of Information / Warranties

The security of your personally identifiable information is important to us, and we treat our data as assets that must be protected against loss and unauthorized access. We employ reasonable and customary information-security techniques, but no security system is capable of meeting all anticipated or unanticipated security needs.

You understand that we cannot and do not warrant that files available for downloading from the internet or the Miele® WebStore will be free of viruses or other destructive code or the like. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the Miele® WebStore for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE MIELE® WEBSTORE OR ANY SERVICES OR DATA OBTAINED THROUGH THE MIELE® WEBSTORE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE MIELE® WEBSTORE, ITS CONTENT AND ANY SERVICES OR DATA OBTAINED THROUGH THE MIELE® WEBSTORE IS AT YOUR OWN RISK. THE MIELE® WEBSTORE, ITS CONTENT AND ANY SERVICES OR DATA OBTAINED THROUGH THE MIELE® WEBSTORE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER MIELE NOR ANY AFFILIATE OF MIELE NOR ANY PERSON ASSOCIATED WITH MIELE OR ANY AFFILIATE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE MIELE® WEBSTORE. WITHOUT LIMITING THE FOREGOING, NEITHER MIELE NOR ANYONE ASSOCIATED WITH MIELE OR ANY AFFILIATE REPRESENTS OR WARRANTS THAT THE MIELE® WEBSTORE, ITS CONTENT OR ANY SERVICES OR DATA OBTAINED THROUGH THE MIELE® WEBSTORE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITETHE MIELE® WEBSTORE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE MIELE® WEBSTORE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE MIELE® WEBSTORE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

MIELE ON ITS OWN AND ON BEHALF OT ITS AFFILIATES HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. YOUR USE OF THE MIELE® WEBSTORE IS AT YOUR OWN RISK. MIELE DOES NOT REPRESENT OR WARRANT THAT ITS SECURITY SYSTEMS WILL BE FOOLPROOF OR ABLE TO FULFILL ANY ESSENTIAL PURPOSE, OR THAT YOUR PERSONALLY IDENTIFIABLE INFORMATION WILL BE PROTECTED AGAINST LOSS, MISUSE OR ALTERATION BY THIRD PARTIES.

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IX. Limitation of Liability

IN NO EVENT SHALL MIELE, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, OFFICERS OR DIRECTORS, LICENSORS, SUPPLIERS, SUCCESSORS AND ASSIGNS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE MIELE® WEBSTORE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE MIELE® WEBSTORE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE MIELE® WEBSTORE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

ANY MATERIAL ON THE MIELE® WEBSTORE IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.

FURTHERMORE, MIELE SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR ANY LOSSES SUFFERED CAUSED BY VIRUSES OR OTHER DESTRUCTIVE CODES OR THE LIKE THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY AS A RESULT OF YOUR USE OF, ACCESS TO, OR THE DOWNLOADING OF ANY MATERIAL FROM THE MIELE® WEBSTORE. DOWNLOADING MATERIAL FROM THE MIELE® WEBSTORE IS DONE AT YOUR OWN RISK. THE FOREGOING DOES NOT AFFECT ANY LIABILITY, IF ANY, WHICH MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

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X. Retention Of Information

We retain your personally identifiable information, as necessary, for business purposes and as required by law and government regulation. We reserve the right, however, to dispose of records and delete information at any time without prior notice.

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XI. Your Privacy Choices

In order to subscribe to Miele's newsletters and to receive, in the future, informational and promotional emails, you must agree to this Privacy Policy and the Terms of Use by clicking "join now" in the pop-up upon loading the webpage for the Miele® Webstore. Opting-in to receive such emails may require you to supply to Miele personally identifiable information. If you decline to "opt-in," you will not be eligible to receive such future informational and promotional emails. If you have already opted-in using the pop-up and would like to opt out, you may do so at any time by clicking here.

The above link leads to pages where you must input your email address into a form. Upon clicking the submit button, the form will either remove your email address and confirm your removal, or it will indicate your address was not found in our database.

You can contact us at any time in order to:

  • Delete your personally identifiable information from our systems, or
  • Update your personally identifiable information previously provided to us.

To do so, contact the webmaster via email: webmaster <AT> miele <DOT> com. We will try to return your inquiries as soon as commercially feasible, but in no event shall Miele or its affiliates be liable for failure to respond within a specific time frame, or at all.

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XII. Your California Privacy Rights

California Civil Code Section ยง 1798.83 permits users of the Miele® WebStore that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us or write us at: Miele, Inc., Compliance Dept., 9 Independence Way, Princeton, NJ 08540.

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XIII. Questions Or Suggestions

All feedback, questions, comments, requests for technical support and communications relating to this Privacy Policy should be directed to the webmaster: webmaster <AT> miele <DOT> com. We will try to return your inquiries as soon as commercially feasible, but in no event shall Miele or its affiliates be liable for failure to respond within a specific time frame, or at all.

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XIV. Imprint.

This website is operated by Miele, Inc., 9 Independence Way, Princeton, NJ 08540; tel. (800) 843-7231 and/or (609) 419-9898 | Contact

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Last updated: October 30, 2017.